About Us - NairoHost

Our Mission

Affordable Hosting for Every Kenyan

We started NairoHost because too many Kenyan businesses were being priced out of the internet by expensive foreign hosting providers with support teams that had never set foot in East Africa.

We believe every business — from a small shop in Kibera to a large firm in Westlands — deserves a fast, reliable, and affordable online presence. Our servers are optimized for Kenyan and East African traffic, our support team speaks your language, and our prices are in KSH with no surprise currency conversions.

Since our founding we have helped over 1,000 Kenyan businesses get online and stay online. We are just getting started.

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Proudly Kenyan

Based in Nairobi. We understand local business needs and the Kenyan digital landscape.

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KSH Pricing Always

No USD surprises. Pay in Kenya Shillings via M-Pesa, bank transfer or card.

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Optimized for East Africa

Our servers deliver low-latency, fast-loading websites to visitors in Kenya and the region.

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Real Local Support

WhatsApp, email and phone support from our Nairobi team — not a chatbot overseas.

Our Team

The People Behind NairoHost

A small but dedicated Nairobi-based team passionate about Kenyan tech and online business.

Kevin Mutiso

Founder and CEO

Web developer turned entrepreneur. Kevin started NairoHost after years of frustration with expensive and unreliable foreign hosting services.

Faith Njoroge

Head of Support

Faith leads our customer support team and ensures every client gets a fast, friendly and helpful response at any hour of the day.

Brian Kamau

Systems Engineer

Brian manages our server infrastructure, ensuring maximum uptime, speed and security for all NairoHost clients.

FAQ

Frequently Asked Questions

Answers to the most common questions about NairoHost services.

You can pay via M-Pesa, bank transfer, or debit and credit card. We support all major Kenyan payment methods. After placing your order, we send payment instructions via email or WhatsApp within minutes.

Once payment is confirmed your hosting account is set up within 1 to 2 hours during business hours. You will receive your cPanel login credentials via email. Domain propagation can take up to 24 hours.

Yes. You can upgrade from Basic to Business or to Premium at any time. We calculate a pro-rated amount for the remaining period on your current plan and you only pay the difference.

Yes. We offer a 7-day money-back guarantee on all hosting plans. If you are not satisfied within the first 7 days, contact our support team and we will process a full refund. Domain registration fees are non-refundable.

Yes. Our team offers free website migration assistance. Simply contact us after purchasing a plan and provide us with your existing hosting credentials. We handle the move without any downtime where possible.

All our plans are optimized for WordPress. You can install WordPress with a single click via Softaculous in cPanel. It takes less than 5 minutes to get a full WordPress site up and running on NairoHost.