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Knowledge base
Step-by-step guides for setup, DNS, email, SSL and billing. Start here — most answers are already written up.
Browse guidesOpen a ticket
For anything account-specific. Tickets are answered 24/7 by engineers, not a first-line script.
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+254 796 358081, Mon–Fri 8am–6pm EAT. Or email info@nairohost.site any time.
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Common questions
The six we get most
How do I point my domain at NairoHost?
Update the nameservers at your current registrar to the ones in your welcome email. Propagation usually completes within a few hours, and up to 24 in the worst case.
Where do I find my cPanel login?
Your cPanel URL, username and password are in the welcome email sent when the account was provisioned. You can also reach cPanel from the client area under Services.
How do I set up email on my phone?
Use IMAP with your full email address as the username, mail.yourdomain.co.ke as both incoming and outgoing server, port 993 for IMAP and 465 for SMTP, with SSL on.
My site is down — what do I check first?
Check whether the domain has expired, then whether the SSL certificate is current, then whether you are near your disk quota. All three are visible in the client area. If all look fine, open a ticket and we will investigate.
How do I pay an invoice with M-Pesa?
Open the invoice in the client area and choose M-Pesa. An STK push is sent to the phone number on the account — approve it and the invoice is marked paid automatically.
Can I get a refund?
Hosting plans carry a 30-day money-back guarantee. Domain registrations are non-refundable because the registry fee is charged immediately on registration.
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