Most customers want their site live as soon as possible. The good news is that shared hosting on NairoHost is usually activated automatically within minutes of a confirmed payment.
Typical Activation Times
| Service | Usual time | |---------|------------| | Shared hosting | A few minutes | | Domain registration | Minutes to a few hours | | DNS propagation | Up to 24 to 48 hours |
Why It Is Usually Fast
When you pay with M-Pesa, card, or bank transfer and the payment confirms, the system provisions your account automatically and sends your welcome email.
What Can Cause Delays
- Payment not yet confirmed, especially with bank transfers.
- An order flagged for manual fraud review.
- Incomplete account details that need correcting.
- A domain transfer that requires extra verification.
DNS Propagation Explained
Even after your hosting is active, a brand new domain or a domain whose nameservers were just changed can take up to 24 to 48 hours to load everywhere. This is normal and not a fault with your hosting.
If your account is not active within a reasonable time after payment, contact support on WhatsApp at +254 796 358081 or open a ticket through the /contact page with your order number ready.