DNS problems usually come from a handful of common causes. Working through them in order will resolve most issues without guesswork.
Start With the Basics
- Confirm the domain uses the correct nameservers (for NairoHost, ns1.nairohost.site and ns2.nairohost.site):
dig yourdomain.com NS +short
- Check the specific record you changed in the cPanel Zone Editor for typos.
- Flush your local DNS cache so you are not seeing stale data.
Common Problems and Fixes
- Site does not load: verify the A record points to the correct IP and that a website runs at that IP.
- www works but root does not (or vice versa): add a matching record for the missing name.
- Email not delivered: check MX records, priorities, and the email routing mode (local versus remote).
- Verification fails: confirm the TXT value matches the provider's string exactly, with no extra characters.
- Change not appearing: propagation may still be in progress. Recheck after the TTL window.
Confirm With Lookups
Query each record type to compare what DNS actually returns against what you entered:
dig yourdomain.com A +short
dig yourdomain.com MX +short
dig yourdomain.com TXT +short
When to Get Help
If the records look correct and enough time has passed for propagation but the problem remains, contact support on WhatsApp at +254 796 358081 or via the /contact page with the domain name and the specific record involved.