An autoresponder sends an automatic reply to anyone who emails a specific address. It is ideal for out-of-office notices, holiday closures, or confirming that a message was received.
Set Up an Autoresponder
- Log in to cPanel and open Autoresponders under the Email section.
- Click Add Autoresponder.
- Choose the character set (UTF-8 is recommended).
- Enter the interval in hours, which limits how often a repeat sender gets the reply.
- Select the email address and domain.
- Fill in the From name, Subject, and Body of the message.
- Set a start and stop time, or choose Immediately and Never for an always-on responder.
- Click Create.
Writing a Good Auto Reply
- Keep it short and clear.
- State when you will respond or who to contact in the meantime.
- Include an alternative contact such as a phone number or another address.
A simple example:
Thank you for your message. The office is closed until 5 January.
For urgent matters, call +254 700 000000. We will reply on our return.
Tips
- Set a sensible interval (for example, 24 hours) so the same person does not receive the reply on every email.
- Remember to disable or delete the autoresponder when you are back, or set a stop time in advance.
If you need help scheduling responders, contact us on WhatsApp at +254 796 358081.