Your invoice contains everything you need to understand a charge. Knowing how to read it helps you confirm you are billed correctly and keeps your records clean.
Key Sections of the Invoice
Invoice Header
- Invoice number for reference in any support ticket
- Invoice date and due date
- Your billing details, including KRA PIN if you added it
Line Items
Each product or service appears on its own line with a description, the billing period, and the price. A hosting renewal, for example, shows the plan name and the dates it covers.
Subtotal, Discounts, and VAT
- Subtotal: the total before tax
- Discount: any promo code applied, shown as a reduction
- VAT: calculated on the discounted subtotal where applicable
- Total: the final amount in KES that you pay
Payment Status
The invoice shows Unpaid, Paid, or Cancelled. Once your M-Pesa, card, or bank payment is confirmed, the status updates to Paid and a receipt is available.
Downloading a PDF
In Billing → My Invoices, open the invoice and click Download PDF for your accountant or records.
Tip: If any line item looks unfamiliar, open the invoice and read the description and dates before assuming an error, then contact billing if it still does not match.