If you deleted an email by mistake, there is often a way to get it back. The first place to check is the Trash folder in webmail.
Recover from Trash
- Log in to webmail at yourdomain.com/webmail.
- Open the Trash (or Deleted Items) folder.
- Find the message you want to restore.
- In Roundcube, drag it to the Inbox, or use More > Move to > Inbox.
- In Horde, select the message and choose Move to the Inbox.
If Trash Is Empty
Once Trash is emptied, recovery becomes difficult. Try these options:
- Check other devices or mail clients. With IMAP, the message may still exist on a device that has not synced the deletion.
- Look in the Junk or Archive folders in case it was moved rather than deleted.
- Check whether your hosting includes backups that can be restored.
Prevent Future Loss
- Do not empty Trash until you are sure.
- Use IMAP so messages remain on the server across devices.
- Keep important mail in a dedicated folder rather than the Inbox.
If you need a backup restore, contact us promptly on WhatsApp at +254 796 358081, since backups are kept only for a limited period.