If a mailbox password is forgotten or compromised, you can reset it from cPanel in seconds. Remember to update every device that uses the account afterward.
Reset the Password
- Log in to cPanel and open Email Accounts.
- Find the account and click Manage.
- Scroll to the Security section.
- Enter a new password, or click Generate for a strong random one.
- Click Update Email Settings to save.
After Resetting
The new password takes effect immediately. You must update it everywhere the account is configured:
- Webmail (no change needed; just log in with the new password)
- Outlook, Apple Mail, or other desktop clients
- The mail app on your phone or tablet
Until you update each device, those clients will fail to send and receive and may repeatedly prompt for a password.
Security Tips
- Use a unique, strong password of at least 12 characters.
- Reset immediately if you suspect the account was compromised.
- Avoid reusing passwords across mailboxes.
If you cannot access cPanel to reset a password, contact us on WhatsApp at +254 796 358081 or via the /contact page and we will help verify ownership and reset it.