Accurate billing information ensures invoices reach the right email, carry the correct tax details, and renew without payment failures. You can update everything from your client area profile.
Update Contact and Tax Details
- Log in at my.nairohost.site.
- Open Profile > Account Details (or Billing > Profile).
- Edit your name, email, phone number, physical address, and company name.
- Add your KRA PIN in the tax field if you need it printed on invoices.
- Save changes. New invoices will use the updated details immediately.
Manage Saved Payment Methods
- Go to Billing > Payment Methods to add or remove a saved card.
- Set a default card for auto-renew charges.
- Remove an expired card to avoid failed automatic payments.
Change the Billing Email
Invoices and reminders are sent to the email on your account. To redirect them:
- Update the primary email under Profile, or
- Add a billing contact so a colleague in accounts also receives invoice notices.
After any change, send yourself a test by downloading a current invoice to confirm the new details appear correctly. If a past invoice needs corrected details for accounting, contact support via the /contact page and request a reissue once your profile is updated.