Knowing how your billing cycle works helps you budget and avoid surprise suspensions. This guide explains the timeline from invoice to renewal.
When Invoices Are Generated
NairoHost generates a renewal invoice before your service expires, not on the expiry day. For most services this is 14 days in advance, giving you time to pay.
The Renewal Timeline
| Day | What Happens | |-----|--------------| | -14 | Renewal invoice generated and emailed | | -7 | First payment reminder | | -3 | Second reminder | | 0 | Due date / service expiry | | +1 | Service suspended if unpaid | | +X | Final reminders before termination |
Choosing a Billing Cycle
You can pay monthly, quarterly, or annually. Longer cycles usually cost less per month and mean fewer payments to remember.
Keeping Your Account Current
- Make sure your email address is up to date so reminders reach you
- Save a payment method or enable auto-renew
- Pay as soon as the invoice arrives rather than waiting for the due date
Tip: All prices and invoices are in Kenyan Shillings (KES) and include VAT where applicable, so the total you see is the total you pay.
If a due date is approaching and you need more time, contact billing through the /contact page before the service is suspended.