Billing & Payments

How to Set Up Recurring M-Pesa Payments for Hosting

Understand your options for automating hosting payments with M-Pesa in Kenya, including auto-renew, reminders,...

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How VAT Is Applied to Hosting Invoices in Kenya

Hosting services in Kenya are subject to VAT, which is shown separately on your invoice and calculated on the...

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Why Was My M-Pesa Payment Not Reflected?

If your M-Pesa payment debited but the invoice still shows unpaid, these checks and the transaction code usual...

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Accepted Payment Methods at NairoHost

NairoHost accepts M-Pesa mobile money, Visa and Mastercard cards, and direct bank transfer, all billed in Keny...

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How to Switch from Monthly to Annual Billing and Save

Move your hosting or service from monthly to annual billing to lock in a lower rate and reduce how often you h...

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What to Do If You Were Double-Charged for Hosting

Steps to take if you think you were charged twice for a hosting invoice, how refunds or credits work, and what...

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How to Renew Your Hosting Plan

Renew an active or expiring hosting plan from the client area before the due date to keep your website and ema...

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How to Pay via Bank Transfer in Kenya

Pay larger or corporate hosting invoices by EFT or RTGS bank transfer, then submit proof of payment so it can...

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How to Request a Refund

Learn when NairoHost refunds apply, what is eligible, and how to submit a refund request with the right detail...

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How to Pay for Hosting with M-Pesa in Kenya

Pay any NairoHost invoice in minutes using M-Pesa, either through an STK push prompt or the Paybill till on yo...

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How to Cancel a Service or Subscription

Submit a cancellation request from the client area to stop a hosting plan or subscription at the end of the cy...

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How to Download Your Invoices and Receipts

Download PDF invoices and payment receipts from the client area for your records, accounting, or VAT reporting...

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How to Add Your KRA PIN to NairoHost Invoices

Add your KRA PIN and business details to your NairoHost invoices so you have valid tax invoices for your Kenya...

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Understanding Your NairoHost Billing Cycle and Due Dates

Learn how NairoHost billing cycles work, when invoices are generated, and the key due dates so your services i...

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Understanding Prorated Charges on Upgrades

When you upgrade a hosting plan mid-cycle, NairoHost charges only the prorated difference for the days remaini...

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